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SALES and DISCOUNTS:
- We have Sales on items from time to time, and the Sale Discount is automatically shown in the PayPal® Order Summary when you checkout.
- Discounts (via Rebate):
- 8% Discount Rebate for Repeat (returning) Customers (previous orders for same 12-digit HIN) for all factory original-equipment-manufacturer (OEM) products (prior orders must be older than 3 weeks old),
- 8% Discount Rebate for Military Customers (ordered with .MIL email address) for all factory original-equipment-manufacturer (OEM) products,
- Discount Rebates are in total, and cannot be combined with or exceed any Sale discount currently in place,
- Discount Rebates will be made as a Rebate (refund) after the order is received and processed (it is not automatic),
- Shipping is NOT included in the Discount Rebate calculation, as it still costs us the same to ship the products.
Please click these links for INSTALLATION INSTRUCTIONS:
If you have specific questions about canvas or covers for your boat,
the best way to reach RNR-Marine™ is by email,
as we're busy on the phone a lot, but can answer your email questions quickly and during off hours.
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PAYMENTS: For your security and protection, RNR-Marine™ uses Stripe® or PayPal®
for the best, most reliable, secure cart checkout and online payments.
- RNR-Marine™ does not accept credit cards by phone.
- RNR-Marine™ never has your credit card number no matter how you pay!
- A Stripe® or PayPal® account are NOT required to buy online.
You can pay with a Credit or Debit Card.
- We no longer accept Personal or Cashier Checks due to fraud,
- PAYMENT PROBLEMS: Stripe® has a built-in payment risk model.
If your Credit oe Debit Card payment is rejected by Stripe®, you can still order by trying these steps:
- Is there a LIMIT on your Credit or Debit Card account?
- SPLIT your order into 2 or more orders (sometimes large payments get declined by your Credit Card company or rejected by PayPal®,
- Make sure the SHIP-TO address has been added to the account you are paying with:
- Credit Card: Call the number on the back of your credit card and have the Ship-To added as an additonal shipping address,
- Debit ] Card: Call the number on the back of your debit card and have the Ship-To added as an additonal shipping address,
- Don't change your billing address, unless youv'e moved!
- Stripe® will NOT accept payments via Credit Card from a Foreign Credit Card,
so make sure your account is a US or Canadian account,
- Try a DIFFERENT Credit Card,
- CART PROBLEMS If you cannot Add to Cart:
- CLEAR your Browser's cookies
see https://www.paypal.com/uk/webapps
/mpp/ua/cookie-full,
- RELOAD (or Refresh) the page,
- Still not working? Make sure your browser is up-to-date
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SHIPPING: Stripe® and PayPal® require that we ship to the address you provide in the order
- We cannot change the address to another address, because Stripe® & PayPal® verify the address you entered to avoid fraud.
- PayPal® and Stripe® require that we obtain a signature to confirm delivery on orders $500 and over.
- If you need to ship to an address other than your home address, it may be necessary to call your Credit Card company
(their phone number is usually on the back of your credit card)
and have them add the new addresss as a secondary shipping address authorized on your card.
- We do not ship T-Tops or OEM canvas out of the United States (and Boat-Covers only to the UK and Australia).
You can order using PayPal® (no longer after May 2022), a US authorized Credit Card or a Debit Card,
and have it shipped to a US48 based Freight Forwarder (whom you select and work out shipping with).
The Freight Forwarder would then combine it with other shipments going to the your country
(much more cost effective) for you. See
About Freight Forwarding.
to learn more.
Many of our customers in Northern Europe and the UK have used
JetCarrier.com,
while many of our customers in Australia have used
ComGateway.com.
Once you have worked out shipment forwarding with your Freight Forwarder, use their Continental US48 address
in your Stripe® or PayPal® order, and we will ship your items to them and they will forward them overseas to you.
- A Lead-Time estimate is included on ALL orders. The Lead-Time begins when all details are finalized
(all questions answered, such as color or a Hull-Identification-Number).
The Lead-Time is an estimate of when the item will ship.
There will be shipping time beyond that, which can be tracked with the shipper.
This is our best estimate at the time of the order, and may be shorter or longer based on sales/production volume at the time.
The Lead-Time is not a 100% commitment that the order will ship in the time estimated, but is generally pretty accurate.
- Once shipped, you can contact contact the shipper (UPS, Fedex, USPS or freight carrier) to sign for a package in advance, set vacation holds, change delivery address (same city) or hold at their location
by contacting:
- Damage? Upon receipt of your package(s), please check your package(s) closely for damage.
If there is damage or a box has been opened, file a claim immediately with the carrier
(UPS, Fedex, USPS or LTL freight carrier) while signing for the package!
The carrier is responsible for any damage during shipment, not RNR-Marine™.
If you sign for the package(s) without filing a claim, you accept it "AS-IS".
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